High Haven Residential Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds40
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-05-29
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families visiting High Haven mention how the warmth feels genuine — staff who remember what matters to each resident and take time for proper conversations. There's particular praise for how they work with quieter residents, helping them feel comfortable enough to join activities at their own pace.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2019-05-29
Is this home safe?
Is the care effective?
High Haven was rated Good for effectiveness at its February 2021 inspection. The published text does not contain specific detail about care plan quality, dementia training content, GP access arrangements, or food provision. The Good rating indicates inspectors were satisfied the home met the required standard. No improvement notices relating to effectiveness were recorded. The rating remained confirmed at the July 2023 review.Is this home caring?
High Haven was rated Good for caring at its February 2021 inspection. No specific inspector observations about staff warmth, use of preferred names, response to distress, or approach to dignity are recorded in the published findings. The Good rating indicates that inspectors were satisfied with the standard of care interactions observed. No concerns about dignity or respect were noted. The rating was confirmed as current in July 2023.Is the home responsive?
High Haven was rated Good for responsiveness at its February 2021 inspection. The published findings do not include specific detail about the activity programme, one-to-one engagement, individual care planning, or end-of-life arrangements. The Good rating indicates the home met the required threshold for responsiveness at the time of inspection. No concerns about activities or individuality were recorded. The rating was confirmed as current in the July 2023 review.Is the home well-led?
High Haven was rated Good for well-led at its February 2021 inspection. The published record shows a named registered manager, Mrs Philippa Margaret Bell, and a nominated individual, Ms Joanna Huxtable, are in place. No specific detail about management visibility, staff culture, governance arrangements, or incident learning is recorded in the published text. No concerns about leadership were noted. The rating was confirmed as current in July 2023.
Source: CQC inspection report →
What the evidence base says
High Haven provides residential care for adults over 65, including those living with dementia. While the home welcomes residents with dementia, specific details about their specialist approach weren't available when we visited. The general warmth and person-centred care described by families would certainly benefit anyone needing extra support with daily living. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
High Haven holds a Good rating across all five inspection domains, but the published report contains very little specific detail, so scores reflect the rating rather than direct inspector observations or resident testimony. The home may well be stronger in practice than the evidence base allows us to confirm here.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Families visiting High Haven mention how the warmth feels genuine — staff who remember what matters to each resident and take time for proper conversations. There's particular praise for how they work with quieter residents, helping them feel comfortable enough to join activities at their own pace.
What inspectors have recorded
The team here seems to understand that good care means different things at different times. Families have shared how staff adapt their approach, from encouraging participation in themed events to providing gentle, attentive support during a resident's final days.
How it sits against good practice
Sometimes the smallest gestures — remembering how someone likes their tea, or knowing when they need encouragement to join the Halloween fun — make all the difference in residential care.
Worth a visit
High Haven, on Howdale Road in Downham Market, was rated Good across all five inspection domains at its last full inspection in February 2021. That rating was reviewed in July 2023 and confirmed as still current, with no evidence found to trigger a reassessment. The home is registered to care for up to 40 adults over 65, including people with dementia, and is run by Norse Care (Services) Limited with a named registered manager in post. The main limitation here is that the published inspection text contains very little specific detail: no inspector observations, no resident or family quotes, and no domain-level narrative are available in the material provided. A Good rating is genuinely meaningful, but it tells you the home met the threshold, not how it felt to live or work there. Before making a decision, visit in person, ask to see last week's staffing rota and activity records, and speak to the registered manager about night staffing numbers, agency use, and how families are kept informed.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how High Haven Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How High Haven Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Warm staff who bring quiet residents into the fold
Residential home in Downham Market: True Peace of Mind
When families describe High Haven in Downham Market, they often talk about watching their loved ones rediscover confidence. This care home for over-65s has built its reputation on staff who notice when someone needs a gentle nudge to join in, whether that's a Halloween party or just morning coffee with neighbours.
Who they care for
High Haven provides residential care for adults over 65, including those living with dementia.
While the home welcomes residents with dementia, specific details about their specialist approach weren't available when we visited. The general warmth and person-centred care described by families would certainly benefit anyone needing extra support with daily living.
“Sometimes the smallest gestures — remembering how someone likes their tea, or knowing when they need encouragement to join the Halloween fun — make all the difference in residential care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
High Haven holds a Good rating across all five inspection domains, but the published report contains very little specific detail, so scores reflect the rating rather than direct inspector observations or resident testimony. The home may well be stronger in practice than the evidence base allows us to confirm here.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Families visiting High Haven mention how the warmth feels genuine — staff who remember what matters to each resident and take time for proper conversations. There's particular praise for how they work with quieter residents, helping them feel comfortable enough to join activities at their own pace.
What inspectors have recorded
The team here seems to understand that good care means different things at different times. Families have shared how staff adapt their approach, from encouraging participation in themed events to providing gentle, attentive support during a resident's final days.
How it sits against good practice
Sometimes the smallest gestures — remembering how someone likes their tea, or knowing when they need encouragement to join the Halloween fun — make all the difference in residential care.
Worth a visit
High Haven, on Howdale Road in Downham Market, was rated Good across all five inspection domains at its last full inspection in February 2021. That rating was reviewed in July 2023 and confirmed as still current, with no evidence found to trigger a reassessment. The home is registered to care for up to 40 adults over 65, including people with dementia, and is run by Norse Care (Services) Limited with a named registered manager in post. The main limitation here is that the published inspection text contains very little specific detail: no inspector observations, no resident or family quotes, and no domain-level narrative are available in the material provided. A Good rating is genuinely meaningful, but it tells you the home met the threshold, not how it felt to live or work there. Before making a decision, visit in person, ask to see last week's staffing rota and activity records, and speak to the registered manager about night staffing numbers, agency use, and how families are kept informed.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how High Haven Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How High Haven Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Warm staff who bring quiet residents into the fold
Residential home in Downham Market: True Peace of Mind
When families describe High Haven in Downham Market, they often talk about watching their loved ones rediscover confidence. This care home for over-65s has built its reputation on staff who notice when someone needs a gentle nudge to join in, whether that's a Halloween party or just morning coffee with neighbours.
Who they care for
High Haven provides residential care for adults over 65, including those living with dementia.
While the home welcomes residents with dementia, specific details about their specialist approach weren't available when we visited. The general warmth and person-centred care described by families would certainly benefit anyone needing extra support with daily living.
Management & ethos
The team here seems to understand that good care means different things at different times. Families have shared how staff adapt their approach, from encouraging participation in themed events to providing gentle, attentive support during a resident's final days.
“Sometimes the smallest gestures — remembering how someone likes their tea, or knowing when they need encouragement to join the Halloween fun — make all the difference in residential care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
